Summary
Let's hope 2006 sees an end to a telephone system which has become a farce. More and more people are reluctant to pick up a phone for fear of the frustration that awaits them.
Robotic voices telling you your call is valuable so please hang on indefinitely, menus that have no suitable option for you but simply repeat messages which transfer you from one extension to another and end up by telling you the line is too busy and ring back later.See the full content of this document
Extract
Our Lines Are Crossed
Last week the Depar...
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