Summary
High street banks are, according to market research, the most hated of all businesses. Until last week, I would have been inclined to agree.
However, a pleasant lunch with a local area assistant manager of a national bank revealed a thoughtful touch that has given me hope for the future.See the full content of this document
Extract
Managers Aren't All Stupid Boys
One of the bank's Northumberland branches has as its manager a redoubtable man remarkably similar in persona...
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