Summary
A North-East woman is helping Northumbrian Water be the very best when it comes to service. Claire Sharp is manager of the water company's customer contact service. The 35-year-old started her working career with Northumbrian Water 18 years ago and has been with the company ever since.
She now heads up a 120-strong team who deal with half a million calls a year.See the full content of this document
Extract
Local Staff Are There to Help Their Local Customers
And having local staff on hand to deal with local people's questions and queries is something the firm strongly believes to be at the heart of its success.
"It's all abo...See the full content of this document
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