Summary
The Financial Ombudsman Service is bracing itself to handle a record volume of complaints during the coming year as increasing numbers of people contact it about alleged endowment mis-selling.
The service, which resolves disputes between consumers and financial services firms, predicted it would have seen a 28% rise in the number of complaints it had resolved during the year to the end of March.See the full content of this document
Extract
Claims 'Set to Soar'
It said the jump reflected the huge number of people who thought they had been mis-sold an endow...
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