Summary
In a statement reminiscent of Marie Antoinette and her "Let them eat cake" dictum, David Mills, the Post Office's chief executive, tells us we don't mind queuing for long periods because it gives us the chance to meet other people.
I think that tells us exactly how Mr Mills sees his customers ( as sad no-hopers without a social life, desperate to reach out to strangers while we wait to draw our benefits because we have nothing else to do with our time.See the full content of this document
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