Summary
Almost three-quarters of small businesses are satisfied with their bank, a survey by the sector's lobby group found.
But when things do go wrong, they go wrong badly - switching accounts, overcharging and poor customer services are the main small business gripes, said the Federation of Small Businesses (FSB). And it said that lack of understanding from bank staff about running a small company was the main reason for the problems.See the full content of this document
Extract
Banks 'Must Understand Needs of Small Businesses'
The FSB's review of small business banking, which su...
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